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问题：
[不定项选择题] 资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records whi
A、Demonstrate the problem specifically.
B、Do it politely but firmly.
C、Do it in person.
D、Make general statements first.
参考答案：
D、Make general statements first.
● 参考解析
